Chateauguay, Quebec
Not resolved
1.8
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Reliability
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This company robs its consumers. They sell overpriced, poor quality furniture and do not hold true to their warranty policy.

After my home flooded , my insurance company purchased my family a sectional sofa from B&M. It has been a nightmare since. The 2000$ sofa collapsed within 6 months. After a technician came to verify that it was a manufacturing defect we were given a delivery date for a replacement. the (1st) day of delivery - 2 delivery men who spoke neither French or English showed up to do the delivery. Communicating was near impossible and when we asked why, the workers explained their poor language skills were the cause of being subcontracted and not actually workers from b&m. While the delivery men were taking our old broken sofa out of the house they took it as is without taking it apart and forced the sofa through a doorway until the sofa cushions ripped. We took photos of the damage and the order reprint and had the delivery men write that they ripped the sofa and sign their signature on the delivery form just incase. Well, when they brought the new sofa inside and were unwrapping it , we discovered it was damaged too. Right out of the package! The delivery men called the company and told them the situation . They offered us a 80$ rebate on the 2000$ sofa ! Naturally we refused the new damaged couch. So We were given our old broken couch back and the delivery men put the new damaged sofa back in the truck and left. After numerous phone calls with different representatives we were given another delivery date .

The 2nd experience even more horrible than the first. The delivery men showed up and demanded to see the old sofa . Investigated every inch of the sofa before finding the rip the previous delivery men had made and then told us- the exchange was being refused. We asked them to stay 10 minutes while we call customer service- they told us no! They said that they were paid by how much deliveries they made and not by hour and then they left. Just like that. I called b&m immediately after demanding a explanation only to be told that there was no customer service representative who could handle my file during the weekend and I would have to speak to the original representative who authorized the delivery. So, a 1inch rip on the back of in my couch that their delivery men made is apparently a bigger problem than the broken frame on the sofa. It's been almost a year and so far there's been 3 sofas- 2 lost work days waiting for delivery- 4 delivery men- 3 delivery days , a technician and a handful of worthless aggravating phone calls.

Allstate insurance company sent us to b&m and paid the bill. Well, the insurance adjuster from Allstate is now extremely dissatisfied about the service we have received and is becoming involved in the situation as well as the Quebec office de la consommateurs.

I don't recommend anybody do business with this company and I'll be sure to make my opinion and my personal experience known.

This reviewer shared experience about warranty issue and wants this business to read this review and look into the issue (if any). Stefy87 is overall dissatisfied with Brault and Martineau and uploaded picture s. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

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